What is your return policy?
Our commitment:
Return Policy
- Item(s) must be in NEW and UNUSED condition. All parts, pieces, accessories, manuals, warranty information and printed materials must be in the original packaging with the product in order to be eligible for a full refund less the original shipping costs and prepaid return label if applicable. All returns will be inspected prior to the refund being issued.
- The return must be received within 30 DAYS from the purchase date.
- Custom/Special orders and personalized items are non-refundable.
- Please allow 7-10 business days for the refund to be processed if payed by credit card. If paid by PayPal please allow 2-3 business days.
- If you would like to use your own shipping service: Click Here to obtain a Return Authorization Number. We recommend that you insure the item with the shipping service!
Incorrect / Damaged / Defective Shipments
- All products are covered under the manufacturer’s warranty. Should you have a problem within the manufacturer’s warranty period; we will do everything possible to assist you in resolving the issue.
- Defective merchandise will either be repaired or replaced. The repair or replacement process can take up to 3-4 weeks to complete/resolve.
- Please Click Here to obtain a Return Authorization Number